Folk Co-Living PR Success Story

The Challenge

Folk Co-Living aimed to establish itself as the market leader in the UK’s competitive co-living sector. With standout properties in Battersea, Earlsfield, and Harrow, Folk offers high-quality private studios, state-of-the-art communal areas, and a resident-first approach to shared living.
However, entering a busy market required more than just premium offerings, it needed a powerful PR strategy that could demonstrate Folk’s unique value and drive meaningful engagement.

Strategic Approach

We developed a strategic communications campaign focused on building credibility, visibility, and emotional connection with potential renters. The campaign centred on two core elements:

Media Engagement: Targeted media outreach secured impactful coverage across national, regional, and lifestyle media. By using newsworthy angles such as the rise of co-living and the challenges of urban renting, Palm PR positioned Folk as a forward-thinking innovator in the sector.

Storytelling with Purpose: Real-life resident experiences were integral to the campaign. Human-interest stories highlighted the lifestyle advantages of co-living, including fitness classes, communal kitchens, and cultural events. These narratives brought Folk’s ethos to life, connecting with audiences on a personal level.
This approach aimed to build brand awareness, drive engagement, and ultimately increase occupancy rates across Folk’s properties.

However, entering a busy market required more than just premium offerings, it needed a powerful PR strategy that could demonstrate Folk’s unique value and drive meaningful engagement.

Remarkable Outcomes

The campaign delivered exceptional outcomes:

Extensive Media Coverage
Over 60 pieces of high-quality media coverage were secured within 12 months, including features in The i, Daily Mail, and Evening Standard.

Consistently Positive Sentiment
Every piece of media coverage portrayed Folk in a positive light, reinforcing its image as a premium, community-focused living solution.

Business Impact
The media exposure translated into a significant uptick in inquiries and bookings, directly supporting Folk’s growth and solidifying its position as a market leader.

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“Palm’s quality over quantity KPI approach has meant that the brand has been well represented amongst its competition across national consumer and trade media and they are a very professional and friendly extension of my team.” “Palm has a clear system to ensure transparency on output and results, which is refreshed and evaluated every quarter.” “Palm is the only PR agency in the hotel and travel sector that understands the commercial needs of our business and delivers tangible results” “Five stars! Palm is always organized and professional but also flexible when required” "We like the way Palm works with clear reporting structures and measurement targets so that we are clear on outcomes." “I have worked with Palm for a number of years and have no hesitation in recommending them as a communications firm that deliver results. Palm’s KPI system is transparent: results delivered are clear and meaningful.
Their approach is strategic and covers a broad range of media, from corporate profiling and news to consumer lifestyle, trends and specialist media. They are supportive and personable: an invaluable extension to my team.”
“Palm feel like an extension of our team. Strategic, proactive and genuinely lovely to work with, they’ve helped shaped our story, secured brilliant coverage and kept momentum going. They understand our brand instinctively, bring creative ideas to the table, and execute them quickly. Their support has been crucial in building awareness and driving bookings for The Feathers, and they make the whole process a pleasure.” “Palm are a highly professional and reliable partner. They have a clear understanding of the hospitality sector and consistently deliver results that align with our commercial objectives. The team is organised, strategic, and transparent in their approach, providing regular updates and reporting. They are a pleasure to work with and a valuable extension of our team.” "Working with Palm has been invaluable for Kimpton Aysla Mallorca. The team’s knowledge of the media landscape is exceptional, and they consistently secure high-quality coverage across both national and leading consumer titles. They offer sound, strategic advice and the quarterly structured KPI system ensures they deliver against our business needs. More than that, they feel like a true extension of our team — collaborative, supportive, and a joy to work with.”
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