Travel PR & Digital agency Palm is delighted to have worked with Andrew Batchelor, who has retired after 32 years of service with The Lancaster Landmark Hotel Company.

Andrew’s eight year tenure at The Landmark London as General Manager and custodian of the five star Grande dame hotel, saw the hotel achieve a number of accolades. It achieved an ‘Investors in People’ Platinum Level Accreditation in 2018, the first and only hotel in the world to do so. It was also named the AA Hotel of The Year London 2019-2020 and was placed fourth in The Sunday Times ‘100 Best Companies to Work For’ in 2019.

Andrew also oversaw various refurbishment projects which Palm managed the public relations for, including renovations of its 300 bedrooms, 11 banqueting suites, award winning spa and health club and public facing areas. He steered the company through the Coronavirus Pandemic, safeguarding the psychological and financial wellbeing of the team and business.

Andrew spent 24 years of his career working at the hotel’s sister property, the Royal Lancaster London. He began in 1989 as Food & Beverage Manager, before progressing to Director of Events five years later and promoted to Hotel Manager, where he spearheaded operational excellence.

Andrew has led The Landmark London to an unparalleled level of success, and achieved this by embedding a culture based on the hotel’s four core values, which are Respect, Integrity, Continuous Improvement and Fun. He made time to celebrate the uniqueness of The Landmark London’s history, heritage and architecture as one of the UK’s oldest railway hotels.

Andrew has a passion for hospitality providing world class service and has led, mentored and motivated successful teams at both hotels. One of his greatest achievements is introducing the Dale Carnegie training programme to the hotel, which has been instrumental in shaping the culture of the organisation. During this time at The Landmark London, Andrew achieved the prestigious award of the Dale Carnegie Leadership Award in September 2018.



Tosaporn Sihanatkathakul, Executive Director of The Lancaster Landmark Hotel Company says, “Throughout his career, Andrew has been dedicated to excellence and by leading with this example, he has taken The Landmark London to new heights. It has been an absolute pleasure working with Andrew and to see how he has successfully handled the challenges of the last few years. He has made a huge contribution to the success of the business and can be proud of all the achievements that the hotel has secured under his exceptional leadership”.

Brian Hladnik, Managing Director of The Lancaster Landmark Hotel Company says, “It is with great regret to see the retirement of Andrew Batchelor from the position as General Manager at The Landmark London. He has been with the company since its inception, with the purchase of Royal Lancaster in early 1994. We have been very fortunate to work with him over such a long and extended period. I have the utmost gratitude for his tremendous service and contribution and in the recent years, under Andrew’s leadership, The Landmark London has gone from strength to strength, winning many awards and accolades”.

Andrew Batchelor, Former General Manager of The Landmark London says, “It’s been an honour and privilege to work for Khun Jatuporn, the Sihanatkathakul family and Brian Hladnik and I’m very proud to have been the General Manager of this exceptional five-star Grande dame hotel. It has been an amazing experience working with the team in shaping its culture and providing exceptional service to our guests”.

Get in touch with the Palm hotel PR team to find out more:

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