HOSPITALITY REOPENING: STAFF TRAINING FOR THE POST LOCKDOWN GUEST
Ella is the founder of Ella De Beer hospitality consultancy and, along with Palm, is part of The Recovery Collective, an integrated sales, marketing, operations, safety and video service to get hotels reopen and thriving. In this guest blog post, she explores the new Covid-19 consumer and how hospitality teams can deal with consumer anxiety as well as managing post lockdown team.